Tuesday, January 20, 2015

Outsource 011115

Buy new tech devices on the market today and if there is any documentation included its writing has probably been outsourced to non-native speaking students.  After becoming totally confused, find the support telephone number.  With a sense of relief dial the number and after navigating through the button menu drill a discovery is made that another group of students in a different country are manning the outsourced help desk.  It's soon apparent that their translation of the translation has also confused them. Attempts at clarification of the resulting confusions are now a chaotic brain melt. 

Why do billion dollar companies outsource their support desks to China, India, Mexico, Philippines, etc?  Simple poor students there work cheap.

Students aren't the only poor and help desk aren't the only outsourced occupations.  The textile industry is an example of outsourcing, outsourcing.  Fabric in woven in one country, cut in another and sewing in still another before receiving name brand labels in a fourth.  The cottage industries of the 18th and 19th century are now the mainstays of international commerce.  Automobile component production is outsourced around the globe.  Banks and insurance companies outsource administration and risk.  Even giant corporations are outsourcing themselves to foreign countries for tax advantages.  The good news is that products and services are cheaper; poor people are eating; education and skills diffusion is lighting up the darkest parts of the world.  All this made possible by instantaneous communication and fast delivery systems.

The bad news is that outsourcing is addictive quickly becoming a dependency even for governments.  Many national armies now depend on sophisticated foreign support and manufactured weapons systems.  Super smart electronics depend on components outsourced to SE Asia. In the continuing Afghan/ Iraq wars the American Army outsources many of the task normally preformed by soldiers to foreign companies.  These companies do KP, stand guard and even drive massive Mercedes "honey wagons"
making the rounds of foreign porta-potties on "secure" bases.  Washington saw outsourcing security and services for the Army as a way to keep down the numbers reported to Congress.  Successful in deceiving Congress and the public the government is now the Mecca of outsourcing as Washington fills with outsourcing reps biding on contracts for both domestic and foreign jobs once accomplished by government agencies.  City governments were quick to follow Washington's lead outsourcing procurements off shore or to domestic companies.  There are now more rent-a-cops protecting the country than official police forces. Often cities fly American flags made in Taiwan. With outsourcing the true size of government is deceiving those paying the bills.

Not to be out done, criminal organizations now outsource frauds, scams, identity theft, drugs even human trafficking.  Greater profit for less risk while blaming crime on foreigners. Those irritating mealtime calls shows that even telemarketers now outsource.

Before picking up a phone, outsource to a foreign answering service  for a little get even.

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